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Basic Features

The operation of your Cisco IP 7960 Phone and the features available to you and your colleagues depend upon the call processing agent used by NVCC and also on how our company’s phone support team has configured our phone system. Contact the IT Helpdesk if you should have any questions about the feature operations and or availability of your Cisco IP 7960 phone.

Basic Features Overview
Placing Calls (Handset, Speaker & Headset options)
Answering Calls
Ending Calls
Placing Calls on Hold
Redialing Most Recent Calls
Volume Control & Muting Calls
Transferring Calls
Forwarding Calls
Conference Calling
Redirecting Calls
Storing & Retrieving Parked Calls
Call Pickup (Within & Outside Your Group)
Voice Message Service
Call History
Accessing Online Help
Accessing Other Phone Services (Weather, Travel, etc.)

Basic Operations Overview
Call-Handling and Navigation Tips
The following guidelines can help you handle calls and navigate menus on your Cisco IP 7960 Phone.

Going On-Hook and Off-Hook
Some of the phone tasks and instructions differ depending on whether the phone is on-hook or off-hook.

• On-Hook—The phone handset is resting in the cradle, no calls are active, and you do not have an active dial tone. Your phone provides on-hook dialing, which enables you to enter or choose phone numbers before activating the call. When your phone is on-hook, an on-hook icon appears next to each phone line available.
• Off-Hook—The phone handset is lifted from the cradle, the speakerphone is active, or any of several other methods are used to get a dial tone or to answer an incoming call. When your phone is off-hook, an off-hook icon appears next to the appropriate phone line.

Understanding Lines vs. Calls
It is sometimes easy to confuse lines and calls. Use the following tips to avoid confusion:

Lines
The Cisco IP Phone 7960 supports up to six lines. The number of lines available to you depends upon how our system administrator has configured your phone’s programmable buttons. To see how many lines you have, look at the line area
of your phone screen. You have as many lines as you have phone numbers.

Calls
Each line can support multiple calls. Therefore, you might find yourself handling several calls on one phone line. The default configuration is four calls per line, but our system administrator can adjust this number according to your needs.

Understanding Call Icons
Your phone displays icons to help you determine the call state (whether the call is on hold, ringing, connected, and so on). Call state icons appear in the call activity area next to specific calls.

Selecting Calls
Many phone features require that you select the calls you want to use with a particular feature. For example, if you have four held calls, but only want to join two of them to a conference call, you can select the calls that you want to add to the conference before activating the feature. Listed below are the various states, along with the appropriate descriptions, that a call may be in.

Icon Call State Descriptions
Connected Call - You are currently connected to the other party. Many phone features require that you have a connected call.

Incoming Call/Ringing Call - An incoming call is ringing on one of your lines. See the “Answering a Call”

Outgoing Call/Ringing - An outgoing call is ringing on the other party’s line. See the “Placing a Call”

Call on Hold - You have put this call on hold.

Outgoing Call/Busy line - The outgoing call that you placed has reached a busy line.

Remote-in-use  - Another phone that shares your line has a connected call.

Viewing Calls and Switching Between Calls
Some tips that can help you switch between calls on one or more lines are listed below. If the call you want to switch to is not automatically highlighted, use the Navigation buttons to scroll to it. See “Quick Reference” instructions for more directions on viewing and switching between calls.

Tips

1. Only one call can be active; other calls will be placed on hold automatically.
2. When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list.
3. Calls of a similar type are grouped together in the call list. For example, calls that you have  interacted with are grouped near the top, selected calls are grouped next, and calls that you have not yet answered are grouped last.

Getting Help on Your Phone
Your Cisco IP 7960 Phone can provide you with on-the-spot help with specific buttons and features. Help topics appear on the phone’s LCD screen. See the “Quick Reference” Accessing Online Help instructions for detail instructions on how to get on-the-spot help from your phone.

Understanding Button Icons
Refer to the “Overview/New Terminology Button Definitions” and the “Button Definitions” section of the online Quick Reference card for detail definitions of your phone’s buttons.